Staff culture, use of authority and prisoner quality of life in public and private sector prisons

Drawing on data collected in five private sector and two public sector prisons, this article highlights the complex relationship between prison staff culture and prisoner quality of life. Specifically, it explores the link between the attitudes of prison staff and their behaviour, particularly in terms of their use of authority, and seeks to explain the somewhat paradoxical finding that those prisons rated most positively by prisoners were those in which staff were least positive about their own working lives and most negative in their views of prisoners. The article highlights the importance of experience and competence, as well as attitudes, in determining how authority is exercised and experienced in prison. It also draws attention to the different kinds of staff cultures that exist both between and within the public and private sectors.